FAQ

We’ve heard a lot of similar questions, asked by our customers over all those years… While it would prove difficult to list all of them here, we’ve thrown in the most popular ones.
How long it will take to receive the products?

The delivery may take from 10 up to 20 business days on availability.
If we’re talking about the local deliveries in the states where our stores are, use our own trucks that make the delivery faster and cheaper.
Delivery takes from 10 to 20 days from the date when the status of your order is “Processing”

Which shipping providers do you use?

UPS Ground, UPS Freight, FedEx, USPS or other Common Carriers.

Is it necessary for me to register an account in order to buy an item?

Yes and this is made with your own convenience in mind.

By creating (or using) an account during the purchase process, you will have 3 things made so much easier for yourself:

– keeping track of your order’s delivery status

– changing or cancelling the order

Do you offer any kind of discounts?

Yes. We’ve got discounts for our agents and dealers. Please contact us for more details.

Do you accept orders from all counties of United Kindom?

Yes. Though please note, that for the latter, the delivery time will be considerably longer (up to 3-4 weeks).

Which payment methods do you have available?

You can choose to pay online with a credit card via PayPal or google checkout.

What's you return policy?

When your order is made and confirmed, it gets submitted directly to the manufacturer on your behalf. Usually, it takes 24 hours after the order is confirmed by the customer. When the order is submitted to the manufacturer, the customer is obligated to purchase the ordered merchandise.

This is why order cancellation is not valid after 48 hours. The customer gets a notification via e-mail with the description of all order details. Customers are liable to review the order details and during 48 hours may reply with any discrepancies or changes at no charge. If any changes will be submitted by the customer within the 48 hour period, We then will order the merchandise from the manufacturer. Any cancellation process after 48 hour period will proceed prior to the Cancellation Policy.

Do you deliver outside the United Kingdom?

While we do not ship outside the UK, we can work with freight forwarders that are located in our delivery area.

How much does delivery cost?

\Free Shipping/ There is no additional delivery fee.

How can it be possible, that the piece I've got delivered has a slightly different colour than the one featured on an item's page?

Every computer monitor displays colours slightly differently. To ensure you are seeing the colour of our products as they truly are, 5 free samples are provided. Please order the samples here.